About the Role
Job Summary
We are seeking a strong and seasoned ServiceNow Architect with deep expertise in AI-driven capabilities within the ServiceNow ecosystem . The ideal candidate will have extensive hands-on experience in architecting and implementing advanced solutions leveraging Now Assist, Virtual Agent, Agentic AI, Predictive Intelligence, Task Intelligence, and AI Control Tower (AICT) .
This role requires strategic thinking, strong technical leadership, and the ability to design scalable, intelligent ServiceNow solutions aligned with enterprise architecture standards.
Key Responsibilities
- Lead end-to-end architecture and design of ServiceNow platform solutions.
- Architect and implement AI-powered capabilities including:
- Now Assist
- Virtual Agent (Now Assist VA)
- Agentic AI
- Predictive Intelligence
- Task Intelligence
- AI Control Tower
- Define AI governan...
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