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Full time

ServiceNow Administrator

Posted by Hickey’s Pharmacy • Citywest, County Dublin, Ireland

📍 Citywest, County Dublin 🕒 February 28, 2026
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About the Role

Key Responsibilities:

  • Administer and configure core ITSM modules (Incident, Problem, Change, Request).
  • Manage user roles, groups, and access controls.
  • Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
  • Support the implementation of workflows, business rules, UI policies, and catalog items.
  • Assist in CMDB population and maintenance.
  • Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
  • Collaborate with the Architect and consultancy partner on platform enhancements.
  • Document configurations, processes, and procedures.
  • Provide end-user support and training as needed.
  • Monitor platform health and usage metrics.

    • Required Skills & Experience:

  • 2+ years of experience as a ServiceNow Administrator.
  • Strong understanding of ITSM processes and ServiceNow configuration.
  • Experienc...

    • Job Details

    • Location Citywest, County Dublin
    • Job Type Full time
    • Category Computer Occupations
    • Posted February 28, 2026
    • Deadline April 09, 2026

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