Service Support Integration Engineer (VOIS)

Role purpose:

Accountable for the successful integration of services / local markets into production and support with the appropriate balance of speed, cost and minimum disruption. The success of Service Support Integration management is in the ability of Service Operations to support the business processes via the installed service base.
The responsibility of Service Support Integration Manager provides and maintains a single source of consistent information and management of international operational service support projects for the GDC Global Service Desks within agreed timelines, in a cost efficient and customer focused manner.
The Service Support Integration Manager ensures the operational integration of all services in a highly standardized operational environment with regards to processes, tools, and specific SLAs. He/she owns the operational requirements specification and operates the corresponding support enablement process including the definiti...