Full-time

Service Supervisor

Posted by RDO Equipment Australia • Rutherford, New South Wales, Australia

📍 Rutherford, New South Wales 🕒 March 01, 2026

About the Role

We have an opportunity at our Rutherford branch for a Service Supervisor. A varied role that will see you working on a range of equipment across John Deere Agricultural Machinery.

The key responsibilities of this role will include but not limited to:

  • Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone
  • Monitor and manage daily workflow, compliance with company defined procedures
  • Assigning jobs to Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician training
  • Maintaining product knowledge and some liaison with the Parts department, as necessary
  • Addressing and resolution of customer disputes, in conjunction with the Service Manager
  • Timely completion of warranty and WIP requirements in conjunction with the Service Manager
  • Reviewing all repair work before releasing to the customer, maintaining pro...
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