Service Research Design, Agile, Workshops, Usability Testing

Service Designer – Service Innovation, Program Review, Digital Transformation

Our Client is seeking up to fourteen (23) Service Designers to work on service innovation, program review and digital transformation projects. The Service Designer will work as part of cross‑functional program review or product delivery teams. These teams collaborate and collectively participate in a full range of activities including field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable.

The Service Designer will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation and change management for program review and digital transformation projects. The role is full time (7.25‑hour work day), engaging across two to three proje...