Service Reliability Engineer

Service Reliability Engineer – Amadeus (Bogota, D.C., Colombia)

Amadeus is seeking a Service Reliability Engineer to support revenue‑generating production systems by monitoring, maintaining, and resolving issues with applications. The role requires rapid technology operations support in a fast‑paced environment.

In This Role

• Support production systems to ensure availability, performance, and efficiency.
• Maintain and optimize monitoring tools and alert dashboards.
• Respond to production system incidents and emergencies.
• Manage production ticketing and knowledgebase platforms.
• Create, delete, and maintain automation solutions.
• Automate routine tasks and eliminate false‑positive alerts.
• Schedule and manage tasks using task schedulers.
• Act as SME for production applications and operations tools.
• Participate in application release implementations.
• Analyze applicat...