Full time

Service Planner

Posted by Finning • Saskatoon, Saskatchewan, Canada

📍 Saskatoon, Saskatchewan 🕒 March 14, 2026

About the Role

Description

:
  • Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
  • Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
  • Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
  • Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
  • Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
  • Identify lessons learned and improvement opportunities, and apply project management best practices to drive efficiency and quality.
  • Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service deliv...
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