Service Planner

Manage intake, scope development, quoting, and communication throughout the repair lifecycle.

Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.

Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.

Collaborate with service supervisors and technicians to ensure scope alignment and track progress.

Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.

Identify lessons learned and improvement opportunities, applying project management best practices.

Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.

Track and communicate the financial health of ongoing service jobs, ensuring transparency and soluti...