About the Role
Description
:Customer Relationship Management:
Customer Intake and Case Management. Establish scope of work and gather all required and necessary information to ensure Case quality and accurate Estimate/Quote creation.
Estimate / Quote creation
Provide advice on customer service requests and troubleshoot issues.
Develop and communicate estimated completion dates and alternate solutions.
Manage customer service and warranty repairs, and present estimates and final quotes.
Consistent communication with customers of repair status and follow up after repairs to ensure satisfaction.
Manage changes to scope, budget, and schedule, and ensure compliance with service-related policies.
Service Process and Project Management
Research, develop and establish the scope of work for the service request and compile mac...
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