Full-time
Service Operations Manager (m/f/x)
Posted by BAUER • Casablanca, Grand Casablanca, Morocco
About the Role
Bauer Lead and supervise the customer service team to ensure timely and efficient support Oversee the full after-sales cycle: service requests, troubleshooting, interventions and follow-up Monitor customer satisfaction, implement continuous improvement actions and manage customer complaints, ensuring quick resolution Manage spare parts operations: forecasting, ordering, stock control and distribution Coordinate intervention schedules, preventive maintenance, and technical audits Establish KPIs for service operations and spare parts activities and prepare periodic reports for management Support sales teams with technical expertise Diploma in Industrial, Mechanical or Ele...
Our growing subsidiary BAUER Equipment Maghreb represents BAUER Maschinen GmbH in the Maghreb countries and is looking for a Service Operations Manager (m/f/x) for its location in Casablanca, Morocco.
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