Service Operations Manager
Posted by ByteCrew Technologies Pvt Ltd • Doha, Doha Municipality, Qatar
About the Role
Role Summary
We are looking for a hands-on Service Operations Manager to run the day-to-day operating engine of a managed services engagement. The role keeps the lights on across NOC, Service Desk, end-user support, and platform operations — owning the shift roster, run-book quality, and operational metrics.
Languages:
Arabic (Native or Fluent) + English — Mandatory
Key Responsibilities
Run daily operations across NOC, Service Desk, and end-user support pods.
Own the shift roster, on-call calendar, and 24x7 coverage continuity.
Drive incident, problem, and change processes per ITIL v4 best practice.
Track operational KPIs (FCR, MTTR, ticket aging, backlog) and report weekly.
Maintain run-books, knowledge base, and SOP currency; enforce tool hygiene.
Coordinate with platform and applications teams o...
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