Service Manager - Velomania - Sherbrooke, QC

Service Manager - Velomania - Sherbrooke, QC

Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized Bicycle Components. The Service Manager is responsible for maximizing rider‑facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The Service Manager must also improve rider service quality results by continuously studying, evaluating, and re‑designing the fixed processes of the department; informing, communicating, and achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly.

How You’ll Make a Difference

• Overall profitability of the department: cover and exceed the department’s running cost.
• Lead the ser...