Full time

Service Manager

Posted by WTW • Taguig, Metro Manila, Philippines

📍 Taguig, Metro Manila 🕒 February 23, 2026

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About the Role

Are you ready to lead the charge in transforming client-facing technology? We are seeking a dynamic and customer-centric Service Manager to provide top-notch service for clients and colleagues using our advanced technology. You'll engage with a global user base, ensuring their needs are met by coordinating with platform teams and stakeholders. Enjoy a strong work-life balance, remote/hybrid options, and a role requiring dependability, autonomy, adaptability and experience in end-user Service Management.
The Role
Ensure defined Application Service Management processes are followed for Incident, Problem and Change Management
Accountable to Lead Service Manager for reporting key performance and application service management metrics 
Provide input to Application and Service status including service health, availability, adherence to SLA’s, timely problem resolution, disaster recovery, performance and service change management
Responsible for ...
                

Job Details

Location Taguig, Metro Manila
Job Type Full time
Category Operations Specialties Managers
Posted February 23, 2026
Deadline April 04, 2026

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