Service Manager

Shepparton, VIC

Our client is one of the largest truck dealerships has been serving Shepparton and the surrounding area for over 20 years. They are looking for a highly skilled Service Manager to help to provide specialist diesel mechanical, servicing, and repair for its customers.

Your key responsibilities would include and is not limited to the following

• Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.
• Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.
• Liaising with the parts section and service agents to ensure high standards of service delivery to customers.
• Reviewing and developing policies and procedures around customer relations.
• Follow up on customer satisfaction levels. Provide training to service staff and technicians.
• Overse...