Service manager : learning and development

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Position: Service Manager - Learning and Development

Responsibilities:
Development of training and development plans for service technicians and trainers with clear budget requirements and timelines Business strategy for Academy with Capex requirements and return on investments Preparation of technicians/trainers together with Dispatcher before they attend an intervention. Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians Develop and continuously i...