About the Role
.fit_to_content{width:%;height:auto}Your roleActs as a people manager, builds a diverse & motivated team, involved in recruitment and onboarding. Manages FSE team’s performance, HR tasks (expenses, time, registration, holidays, reviews) and competence development Collaborate closely with planners, service operations manager, technical support, and Sales team to carry out instructions accurately and efficiently Monitor...
Mission:
Lead, guide, and support a team of Service Engineers, ensure that they have the resources and guidance necessary to provide excellent service and solve customer concerns efficiently, providing proper instructions that follow standard procedures. Develop a team with an excellent service attitude, with the vision of obtaining customer satisfaction and the achievement of business objectives (in line with the indicators of the service operations and the global vision of the organization).
Job Descriptuon:
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