Full time

Service Management Operations Lead

Posted by Garrett - Advancing Motion • Madurai, Tamil Nadu, India

📍 Madurai, Tamil Nadu 🕒 June 24, 2026

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About the Role

We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals.
What you’ll do
Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal
Drive platform enhancements, governance, configuration, and process standardization
Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data-driven service decisions
Expand the use of AI, automation, and self-healing capabilities to enhance user experience and service quality
Partner with IT and business stakeholders to optimize workflows and support transformation in...
                

Job Details

Location Madurai, Tamil Nadu
Job Type Full time
Category Operations Specialties Managers
Posted June 24, 2026
Deadline August 03, 2026

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