Service Engineer（KA）

Qualifications

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.


• Over 5 years working experience as Engineer or Technician for key account, handling IVD products (Hematology, Chemistry, Immunoassay) with proper clinical or engineering background.


• Better understanding and insight for the overall workflow and pain points of IVD customer like Lab or Hospitals


• Proficient at Microsoft Office software and experience on the internal cross-department synergy

Responsibilities

• Provide services including project-based installation, troubleshooting, PPM etc. as per customer’s request, ensure the SLA fulfillment as the agreement


• take care the overall satisfaction and ultimately responsibility of key account by efficiency synergy with distributor team


• following up the requirement and demands to ensure the ...