About the Role
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.
Responsibilities:
- Field service support for Esco products
- Handle all breakdown calls in the earliest response time
- Ensure high level of customer satisfaction and effectively manage customer expectations
- Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
- Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue
- Publish and maintain al...
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