About the Role
We are seeking an experienced Level 2 Service Engineer Canberra Location Permanent Position with Growth
We are seeking an experienced Level 2 Service Engineer to join a fast-paced Managed Services team supporting a diverse client base across infrastructure, cloud, networking, and security environments. This is a permanent opportunity.
About the Role:
Reporting to the Service Manager, you will provide high-quality technical support, act as an escalation point for Level 1 issues, and deliver exceptional customer service across managed service operations.
This is a hands-on role suited to someone who enjoys problem-solving, client interaction, and working in a collaborative support environment.
Key Responsibilities:
- Resolve Level 1–2 technical issues and manage escalations
- Respond to support tickets within agreed SLAs
- Provide application, network, and infrastructure support
- E...
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