Service Desk Specialist

Servicedesk SME - English & Spanish

Brazil (Remote)

Fulltime

Primary Work Environment

This position will be a resource for level 1 and level 2 support analysts to resolve problems requiring a greater level of technical expertise and/or time. Level 3 support analysts can expect to spend most of their time researching and resolving technical problems/issues and may be required to work as primary Level 1/2 staff if shorthanded. Technical information training and dissemination to global service desk staff is key for this role. Responsibility for creating, updating, and reviewing Solutions Center owned knowledge base documents is a normal daily activity. There may be large/small project involvement when Solutions Center resources are needed, or information needs to be disseminated to Solutions Center staff globally. This position will require frequent interaction between Solutions Center staff, other IT groups, and management...