About the Role
Service Desk Proficient
Requirements
Must have:
1 Year experience in WFM, preferably in contact centers with at least 12 employees.
Experience with WFM software (scheduling, performance tracking, reporting)
Experience learning various technical/analytical tools; high aptitude for learning
Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros)
Effective written- and oral- communication skills
Strong Knowledge Windows Front-End Environment (win 10)
Strong Ticketing System Tool Knowledge (Remedy, HP Service Manager, Service Now, etc.)
Strong ITIL Knowledge (Incident Management and Service Request)
Strong ITIL Knowledge (Problem Management and Change Management)
Systems or Electrical Engineer Bachelor degree, or +1.5 plus years relevant work experience.
Responsibilities
Design customized schedules for accounts
Design ideal schedules that guarantee agent...
Requirements
Must have:
1 Year experience in WFM, preferably in contact centers with at least 12 employees.
Experience with WFM software (scheduling, performance tracking, reporting)
Experience learning various technical/analytical tools; high aptitude for learning
Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros)
Effective written- and oral- communication skills
Strong Knowledge Windows Front-End Environment (win 10)
Strong Ticketing System Tool Knowledge (Remedy, HP Service Manager, Service Now, etc.)
Strong ITIL Knowledge (Incident Management and Service Request)
Strong ITIL Knowledge (Problem Management and Change Management)
Systems or Electrical Engineer Bachelor degree, or +1.5 plus years relevant work experience.
Responsibilities
Design customized schedules for accounts
Design ideal schedules that guarantee agent...
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