Service Desk Engineer - Level 3

At eduthing, we’re passionate about empowering schools through technology that works - securely, reliably, and with real impact on teaching and learning. As one of the UK’s fastest-growing education-focused IT providers, supporting hundreds of schools and trusts nationwide, we’re looking for a Level 3 Service Desk Engineer to join our team.

This is a senior technical role within our Service Desk, where you’ll take ownership of complex issues across multiple school environments - ensuring minimal disruption and maximum confidence for the educators and students we support.

The Role

As a Level 3 Engineer, you’ll be a key escalation point within our managed service, leading the resolution of high-impact incidents across infrastructure, cloud platforms, and networks.

Working closely with schools, you’ll not only fix problems - but you’ll also identify root causes, implement long‑term improvements, and help shape a proactive, forward‑thinking IT servic...