Service Desk Coordinator

Our Group IT team is seeking an IT Service Desk Coordinator to join us at our Head Offices in Victoria Park. Reporting to the Team Leader – IT Service Desk, this role suits a professional, adaptable, and proactive individual who thrives in a fast-paced environment.
Working with Monadelphous offers many benefits, some of which include:

• Novated leasing salary packaging
• Microsoft 365 for your home
• Growth and career progression opportunities

Key Responsibilities:

• Coordinate daily IT Service Desk operations for assigned Service Desk team members, including scheduling, workload allocation, and priority management.
• Act as a senior technical escalation point, mentoring staff and providing expert support on complex issues.
• Ensure compliance with established Service Desk procedures and standards, identifying and escalating issues as required.
• Drive continuous improvement and innovation across Service Desk services,...