Service Desk Analyst

Email resume to Applicants moving on in the interview process will be contacted.

We are a growing Managed Service Provider (MSP) that provides exceptional IT services and solutions to the business market. Our team values responsiveness, accountability, and delivering a high standard of technical service.

We're looking for a strong Helpdesk Analyst who can independently troubleshoot most day-to-day client issues and escalate only when necessary. You have a passion for helping people use technology better. You own tickets and solve problems independently.

What You'll Do

• Provide onsite and remote technical support to client environments
• Troubleshoot Windows workstations, Microsoft 365, and line-of-business applications
• Manage and resolve support tickets in a fast-paced MSP setting
• Set up and deploy workstations, laptops, printers, and network equipment
• Handle user onboarding/offboarding (Microsoft 365,...