About the Role
What Success Looks Like In This Role
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have
- :Bachelors Degree or High School Diplom
- aMinimum 2+ years’ experience in area of responsibilit
- yRetail experience is a plu
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