Full-time
Service Desk Analyst - L1 / L2 Support Engineer
Posted by Epergne Solutions • Gurgaon, Uttar Pradesh, India
About the Role
Job Role: - Service Desk Analyst / L1 / L2 Support Engineer
Job Location:- Atlanta/Chennai/Gurgaon
Experience:- 3 - 5 Years
Roles & Responsibilities:-
- Serve as the first point of contact for IT incidents and service requests (L1/L2 support).
- Provide technical support for applications, operating systems, hardware, servers, storage, printers, networks, and communication systems.
- Troubleshoot and resolve Level 1 issues; escalate complex cases as required.
- Manage incidents, service requests, and ensure SLA adherence.
- Deliver phone, email, and remote support to onsite and offsite users.
- Handle VIP user support with professionalism and urgency.
- Support audio-visual equipment and perform basic device break-fix tasks.
- Perform basic server, storage, and network-level troubl...
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