Service Desk Analyst III

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Location: dLocal Bogota, D.C., Capital District, Colombia

What’s the opportunity?

As an IT Service Desk Analyst at dLocal, you will serve as a technical point of contact for IT issues, bridging the gap between end‑user support and system administration. You will handle a range of incidents from routine to complex, perform administration within enterprise applications and tools, and implement improvements that enhance efficiency and reduce recurring problems. This role offers autonomy and responsibility, requiring strong technical expertise, problem‑solving skills and a proactive mindset.

What will I be doing?

• Own the resolution of complex technical issues across end‑user systems, SaaS applications, device management platforms and core IT tools.
• Troubleshoot problems across operating systems, identity platforms, endpoints and enterprise applicat...