Role Purpose:
To offer 1st level IT support to contracted customers To help end-users by acting as a SPOC in resolving and/or addressing their IT issues and queries To provide support through email, chat, ITSM tool or phone To support our customers in the respective contracted languages To maintain and/or improve customer satisfaction by providing consistent support in relation to the issues presented To use and help improving the processes and procedures made available via the Knowledge Base documentation and other work rules or instructions and to efficiently search, identify and use valid solutions from any available sources To constantly monitor and escalate the issues, in accordance with the company processes, to ensure a high degree of customer satisfaction Main responsibilities of the role:
Deal with software and connection-related issues Deal with common IT (software/hardware...