About the Role
TEKsystems is seeking a bilingual IT Service Desk Technician to support a growing enterprise environment. This is a great opportunity for entry-level to mid-level candidates to gain hands-on experience within a structured IT support team with strong career growth potential.
Responsibilities
+ Provide Tier 1 support via phone, email, and chat
+ Troubleshoot issues related to:
+ Microsoft 365 (O365)
+ Active Directory (password resets, access requests)
+ Basic hardware/software issues
+ Log and manage tickets using ServiceNow
+ Support user access, system issues, and general IT inquiries
+ Escalate complex issues as needed
+ Deliver excellent customer support in Spanish and English
Qualifications
+ Bilingual in Spanish and English (required)
+ Experience in a help desk or IT support role (or strong technical aptitude)
+ Basic knowledge of O365 and Active Directory...
Responsibilities
+ Provide Tier 1 support via phone, email, and chat
+ Troubleshoot issues related to:
+ Microsoft 365 (O365)
+ Active Directory (password resets, access requests)
+ Basic hardware/software issues
+ Log and manage tickets using ServiceNow
+ Support user access, system issues, and general IT inquiries
+ Escalate complex issues as needed
+ Deliver excellent customer support in Spanish and English
Qualifications
+ Bilingual in Spanish and English (required)
+ Experience in a help desk or IT support role (or strong technical aptitude)
+ Basic knowledge of O365 and Active Directory...
Ready to Apply?
Submit your application today and take the next step in your career journey with TEKsystems.
Apply Now