About the Role
Walk‑in Drive – Chennai (Sholinganallur)
Experience: 0.6 years to 6 years
Education: Any Graduation
Location: Chennai
Interview Mode: Walk‑in (In‑person)
Shift: 24×7 rotational shifts
Work Mode: 5 days work from office
Key Skills & Requirements:
Prior experience in voice-based (International Voice Support) Service Desk support
Comfortable working in a call support environment
Proficient with ticketing tools (preferably ServiceNow)
Working knowledge of Active Directory and RSA Token
Experience in troubleshooting VPN, Citrix, and VDI-related issues
Basic proficiency in MS Office applications
Roles & Responsibilities:
Ensure high login efficiency and availability to support customer needs
Handle and resolve tickets within defined SLAs for volume and turnaround time
Manage inbound calls, which constitute approximately 90% of daily tasks
Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory no...
Experience: 0.6 years to 6 years
Education: Any Graduation
Location: Chennai
Interview Mode: Walk‑in (In‑person)
Shift: 24×7 rotational shifts
Work Mode: 5 days work from office
Key Skills & Requirements:
Prior experience in voice-based (International Voice Support) Service Desk support
Comfortable working in a call support environment
Proficient with ticketing tools (preferably ServiceNow)
Working knowledge of Active Directory and RSA Token
Experience in troubleshooting VPN, Citrix, and VDI-related issues
Basic proficiency in MS Office applications
Roles & Responsibilities:
Ensure high login efficiency and availability to support customer needs
Handle and resolve tickets within defined SLAs for volume and turnaround time
Manage inbound calls, which constitute approximately 90% of daily tasks
Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory no...
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