Service Desk Agent (Quick Fix Engineer)

Join a fast-moving, friendly, and client-focused IT team that’s serious about service, not just systems.

As a Service Desk Agent, you’ll be the first point of contact for our clients – solving problems, restoring calm, and keeping businesses running smoothly. You’ll diagnose and resolve day-to-day IT issues across hardware, software, and networks, supported by a team that’s always ready to back you up.

Must have

• A love of (and ability to) Solve Problems & Challenges
• Great communication skills, founded in being a good listener
• An understanding of support tools, techniques and how technology is used to provide services
• Strong understanding of operating systems, business applications, printing systems and network systems
• Must be able to type quickly and accurately while talking on the phone
• Knowledge of IT Applications, Software & Hardware
• The ability to speak both Geek and human
• Drivers...