Full-time

Service Desk Agent

Posted by Rumos SA • Lisbon, Lisbon, Portugal

📍 Lisbon, Lisbon 🕒 February 28, 2026

About the Role

Workplace: Remoto

Profile:

  • Academic qualifications at the 12th year level;
  • Professional experience of more than 1 year in Service Desk;
  • Proven professional experience in technical support for Windows environments, namely workplace operating systems and their troubleshooting;
  • Knowledge of installing applications in workplace environments with Windows operating systems;
  • Knowledge of the ITSM ticket registration tool will be valued;
  • ITIL certification is valued;
  • Fluency in Portuguese and good knowledge of English;
  • Good communication and teamwork skills;
  • Strong customer orientation and achievement of objectives;
  • Availability to work shifts 24/7.
  • Work with us:

  • With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
  • At Rumos, consultants integrate highly challenging projects, based on the lates...
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