About the Role
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: Customer Care Representative (I) – Service Desk Agent L1
Location: Belgrade, SRB
Position Summary & Key Areas of Responsibility
+ Works directly with customers to resolves recurring or standard problems.
+ Works directly with NCR and 3 rd party Vendor technicians to resolve HW or SW problems.
+ Provides daily and weekly incident tracking sheets to report on performance.
+ Reviews incident history to determine recurring faults.
+ Provides technical support and assistance to...
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: Customer Care Representative (I) – Service Desk Agent L1
Location: Belgrade, SRB
Position Summary & Key Areas of Responsibility
+ Works directly with customers to resolves recurring or standard problems.
+ Works directly with NCR and 3 rd party Vendor technicians to resolve HW or SW problems.
+ Provides daily and weekly incident tracking sheets to report on performance.
+ Reviews incident history to determine recurring faults.
+ Provides technical support and assistance to...
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