Responsibilities:
Provide 1st Level End-user support for client users including:
Microsoft Office issues (error messages, formatting, improving performance, various settings) Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)Specific corporate software (installation, error messages, tweaking)Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)Analyzing support requests sent by the customer by calls, mail, in person and web submit Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing systemExamining all problems, evaluating complexity, impact and priority. Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.Escalating problems according to proced...