Service Delivery Manager

* Partnering with the airline customers to keep the business services under continuous execution in a resilient, reliable, scalable, and secured production environment to accomplish zero or minimum disruption to business operations and performance* Focusing on Operational Excellence, Customer Relationship and Customer Advocacy to increase Customer Satisfaction and Loyalty that benefits Amadeus to retain and extend the existing business and open new business possibilities and opportunities.* Ensuring system stability and performance are maintained above the service level committed to the customers upfront in the sales process and review the performance with the customers on a regular basis* Building strong customer relationships through continuous engagement and governance, addressing customer pain-points and provide regular updates on the performance and continuous service improvements* Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline ...