Service Delivery Manager

Job Description

The Service Delivery Manager (SDM) is the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs by:

• Partnering with the airline customers to keep the business services under continuous execution in a resilient, reliable, scalable, and secured production environment to accomplish zero or minimum disruption to business operations and performance.
• Focusing on Operational Excellence, Customer Relationship and Customer Advocacy to increase Customer Satisfaction and Loyalty that benefits Amadeus to retain and extend the existing business and open new business possibilities and opportunities.
• Ensuring system stability and performance are maintained above the service level committed to the customers upfront in the sales process and review the performance with the customers on a regular basis.
• Building strong customer re...