Service Delivery Manager - Randstad

• Lead a high-performing Inbound Voice team

• Drive member excellence and first-contact resolution

• Competitive Salary + Growth Opportunities

• $110k inclusive of super

The Role

Are you a natural leader with a passion for coaching and a deep understanding of the financial services landscape? We are seeking a dynamic Service Delivery Team Manager to lead an Inbound Voice team for a prominent member-based superannuation fund.

In this pivotal leadership role, you will be responsible for driving a culture of excellence, ensuring your team of up to 12 specialists delivers high-quality service across calls, triage, and complex enquiries. You aren't just managing a queue; you are inspiring a team to provide meaningful outcomes for members while maintaining strict regulatory compliance.

Key Responsibilities

• Leadership & Culture: Foster a high-performing, risk-aware c...