Service Delivery Manager

Req ID: 358512 

We are currently seeking a Service Delivery Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Key Responsibilities
1. Service Delivery Governance

Own end-to-end service delivery for assigned accounts.
Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
Conduct service review meetings (weekly/monthly/quarterly).
Monitor and report service performance metrics.
Manage risk, issues, and escalations to resolution.

2. Client Relationship Management

Act as the primary point of contact for operational matters.
Build and maintain strong client relationships.
Align services with evolving business requirements.
Manage stakeholder expectations and communication plans.

3. Operational Management

Oversee incident, problem, change, and request management processes.
Ensure ITIL-aligned service management practices.
Drive root cause analysis and p...