Service Delivery Manager

The Service Delivery Manager (SDM) will oversee the end‑to‑end delivery of large‑scale contracts for key clients, ensuring that services across Digital Workplace Solutions (DWS) are executed to contract terms, delivered on time, and aligned with organizational objectives.

Responsibilities

Customer Relationship Management

• Build and maintain strong, trust‑based relationships with the client’s key stakeholders.
• Act as the primary escalation point for service‑related issues, ensuring prompt and effective resolution.
• Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.

Contract Management

• Serve as the primary owner of the client contract, ensuring adherence to all terms and conditions.
• Monitor contractual obligations, deliverables, and milestones, ensuring timely execution.
• Address contract amendments, extensions, and re...