Service Delivery Manager

Ultra Cyber Ltd are seeking an experienced Service Delivery Manager to lead the long‑term delivery and support of technical services to clients, ensuring consistently high standards of customer service and sustained performance of products and services throughout their operational lifecycle.

This role focuses on building strong, long‑term customer relationships, maintaining service excellence, and coordinating internal teams to deliver reliable ongoing support and continuous improvement.

Key Responsibilities

• Take ownership of ongoing product and service delivery performance, customer satisfaction, incidents, and service expectations.
• Project Management, including management of projects to budget.
• Build and maintain strong client relationships, acting as a trusted point of contact for operational support and service delivery matters.
• Coordinate cross‑functional teams including engineering, QA, procurement, and external partner...