Service Delivery Manager

Purpose

Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets. Service Delivery Manager develops customer centricity and ensures operational excellence in their team.

Responsibilities & Key Activities

• General Manager responsibilities
  • People management e.g., setting targets, conducting development plan discussions for team members
  • Facilitates information sharing and creates collaborative working environment
  • Drives competence development in the team
  • Drives behavior to represent KONE as one team towards the customer
  • Monitors and leads the performance and KPI adherence of the team
  • Uses data to bring forward ideas to improve customer experience and operational efficiency
  • Keeps an eye on short and long...