Service Delivery Manager

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We are looking for an experienced and motivated Service Delivery Manager to join our operations team. This is a fantastic opportunity for a driven leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, improving operational performance, and leading high-performing teams.

The Role - Service Delivery Manager

• Lead and support operational coordination teams, including service coordinators, installation coordinators, billing operations, and technical administration.
• Set clear objectives and KPIs, conduct regular 1:1 meetings, and support team development and performance improvement.
• Take ownership of service delivery escalations, ensuring issues are resolved quickly and professionally while maintaining excellent stakeholder communication.
• Drive improvements in customer se...