About the Role
Description GSPANN is hiring a Support Delivery Lead with expertise in Integration Platforms to lead integration support operations and manage enterprise platforms. The role involves driving delivery management, incident resolution, platform health, and 24/7 team operations.Lead, mentor, and manage a team of integration support engineers, fostering collaboration, accountability, and professional growth. Define team goals, key performance indicators (KPIs), and service level agreements (SLAs), ensuring targets are consistently met or exceeded. Conduct performance reviews, provide constructive feedback, and identify training and development opportunities for team members. Manage schedules, on-call rotations, and resource allocation to ensure 24/7/365 support for critical systems. Promote continuous improvement by encouraging proactive problem-solving and root cause analysis. Act as the escalation po...
Role and Responsibilities
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