Service Delivery Manager

We are hiring ITSM Operations Manager roles, for Noida locations

Job Title: Operations Manager – ITSM Tool

Location: SEZ, Noida

Department: IT Operations / ITSM

Experience Required: 12-18 years in IT Operations, with at least 3–5 years in a managerial role

Employment Type: Full-time

Job Summary

We are seeking an experienced and proactive Operations Manager to lead the day-to-day operations of our

ITSM (IT Service Management) tool. The ideal candidate will have strong leadership skills, a deep understanding

of ITIL-based processes, and the ability to manage cross-functional collaboration, incident response, vendor

communication, governance, and compliance requirements. This role is critical in ensuring our operational

excellence, service quality, and client satisfaction.

Key Responsibilities

1. Team Leadership & Management

- Lead, mentor, a...