Service Delivery Manager

Dubai, United Arab Emirates | Posted on 05/23/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Service Management & Delivery

• Ensure the timely and effective delivery of services according to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  
• Oversee day-to-day service operations, including incident, problem, change, and release management.
  
• Identify areas for service improvement and implement proactive measures.
  

Client Relationship Management

• Serve as the main point of contact for client escalations and service-related communications.
  
• Build and maintain strong relationships with clients, ensuring a clear understanding of th...