About the Role
About Our Client
The hiring organisation is a well-established, large organisation in the FMCG sector, with a strong presence in the Cosmetics industry. The company is known for leveraging advanced technologies to enhance its operations and service delivery.
Job Description
MAIN RESPONSIBILITIES
* Oversee the end-to-end delivery, ensuring alignment with business objectives and regulatory requirements.
* Act as the primary point of con tact for Cloud & Managed Apps domain, managing both internal teams an d external partners/vendors.
* Monitor and report on service performance, ensuring agreed-upon KPIs and SLAs are met or exceeded.
* Man age Incident resolution with relevant technical teams, make sure root cause analysis are shared on time
* Manage stakeholder communication, expectations, and satisf...
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