Service Delivery Manager (Burnaby)

Service Delivery Manager (Contract)

We are looking for a Contact Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. Reporting to the Team Lead, Service Delivery, this role requires the following: Build trust and relationships with customers through successful SOCaaS delivery Customer management ownership, including issue escalation and resolution Keeping all SOCaaS Management stakeholders informed of customer status Identify and lead the development and improvement of Service Delivery processes Ownership of all SDM process deliverables Responsibilities

Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding. Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance. Conduct regular service review meetings with customers to further improve their experience with SOC services. Full end-to-end ownershi...