Service Delivery Manager

Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer satisfaction, and align delivery outcomes with business objectives.

The ideal candidate will have a strong background in customer management, a solid understanding of managed services, and working knowledge of cyber security technologies and practices.

Key Responsibilities

• Manage multiple customer accounts across diverse industries, ensuring consistent service delivery.
• Understand each customer’s technical and operational landscape, identifying challenges and opportunities.
• Communicate the value of Obrela’s services by articulating how our solutions address client-specific ...