full time

Service Delivery Manager

Posted by ITProposal • Amsterdam, North Holland, Netherlands

📍 Amsterdam, North Holland 🕒 June 18, 2026

About the Role


Job description

Job Title: Service Delivery Manager

Location: Amsterdam, Netherlands
Work Mode: Onsite
Experience: 8–10 Years
Contract Duration: 6 Months
Start Date: ASAP

Job Description:
We are looking for an experienced Service Delivery Manager to oversee service desk operations and ensure high-quality IT service delivery to business stakeholders. The role involves managing service performance, coordinating support teams, and ensuring that services meet agreed SLAs and customer expectations.

Key Responsibilities:

  • Manage and oversee IT service desk operations and service delivery processes
  • Ensure SLA compliance , service quality, and continuous improvement
  • Coordinate with technical teams, stakeholders, and vendors

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